Learning to listen: Downstream effects of listening training on employees' relatedness, burnout, and turnover intentions
Abstract
The present work focuses on listening training as an example of a relational human resource practice that can improve human resource outcomes: Relatedness to colleagues, burnout, and turnover intentions. In two quasi-field experiments, employees were assigned to either a group listening training or a control condition. Both immediately after training and 3 weeks later, receiving listening training was shown to be linked to higher feelings of relatedness with colleagues, lower burnout, and lower turnover intentions. These findings suggest that listening training can be harnessed as a powerful human resource management tool to cultivate stronger relationships at work. The implications of Relational Coordination Theory, High-Quality Connections Theory, and Self-Determination Theory are discussed.
Attitudes in an interpersonal context: Psychological safety as a route to attitude change
Guy Itzchakov, Kenneth G. DeMarree
Attitudes
Interpersonal contexts can be complex because they can involve two or more
people who are interdependent, each of whom is pursuing both individual
and shared goals. Interactions consist of individual and joint behaviors
that evolve dynamically over time. Interactions are likely to affect people’s
attitudes because the interpersonal context gives conversation partners a
great deal of opportunity to intentionally or unintentionally influence each
other.
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Downstream Consequences of Perceived Partner Responsiveness in Social Life
Harry T. Reis, Guy Itzchakov, Karisa Y. Lee, and Yan Ruan
Responsiveness
Extensive research has documented people’s desire for social partners who are responsive to their needs and preferences, and that when they perceive that others have been responsive, they and their relationships typically thrive. For these reasons, perceived partner responsiveness is well-positioned as a core organizing theme for the study of sociability in general, and close relationships in particular. Research has less often addressed the downstream consequences of perceived partner responsiveness for cognitive and affective processes. This gap in research is important because relationships provide a central focus and theme for many, if not most, of the behaviors studied by social psychologists. This chapter begins with an overview of the construct of perceived partner responsiveness and its centrality to relationships. We then review programs of research demonstrating how perceived partner responsiveness influences three core social-psychological processes: self-enhancing social cognitions, attitude structure, and emotion regulation. The chapter concludes with a brief overview of how deeper incorporation of relationship processes can enhance the informativeness and completeness of social psychological theories.
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