I Am Aware of My Inconsistencies but Can Tolerate Them: The Effect of High Quality Listening on Speakers’ Attitude Ambivalence
Abstract
We examined how listeners characterized by empathy and a non-judgmental approach affect speakers’ attitude structure. We hypothesized that high-quality listening decreases speakers’ social anxiety, which in turn reduces defensive processing. This reduction in defensive processing was hypothesized to result in an awareness of contradictions (increased objective-attitude ambivalence) and decreased attitude extremity. Moreover, we hypothesized that experiencing high-quality listening would enable speakers to tolerate contradictory responses, such that listening would attenuate the association between objective and subjective-attitude ambivalence. We obtained consistent support for our hypotheses across four laboratory experiments that manipulated listening experience in different ways on a range of attitude topics. The effects of listening on objective-attitude ambivalence were stronger for higher dispositional social anxiety and initial objective-attitude ambivalence (Study 4). Overall, the results suggest that speakers’ attitude structure can be changed by a heretofore unexplored interpersonal variable: merely providing high-quality listening.
How to foster perceived partner responsiveness: High-quality listening is key
Guy Itzchakov, Harry T. Reis, Netta Weinstein
Listening
Social psychologists have a longstanding interest in the mechanisms responsible for the beneficial effects of positive social connections. This article reviews and integrates two emerging but to this point disparate lines of work that focus on these mechanisms: high-quality listening and perceived partner responsiveness. We also review research investigating the downstream consequences of high-quality listening and perceived partner responsiveness: the how and why of understanding the process by which these downstream benefits are obtained. High-quality listening and perceived partner responsiveness, though not isomorphic, are related constructs in that they both incorporate several key interpersonal processes, such as understanding, positive regard, and expressions of caring for another person. We develop a theoretical model for representing how listening embodies one form of interactive behavior that can promote (or hinder) perceived partner responsiveness and its downstream affective, cognitive, and behavioral effects. Finally, we discuss our model’s implications for various social-psychological domains, such as social cognition, self-evaluation, constructive disagreements, and interpersonal relationships.
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Education toward cosmopolitanism as a pathway to reducing polarisation
Eli Vinokur, Avinoam Yomtovian, Guy Itzchakov
Organizational Behavior and Social Psychology
Polarisation poses significant challenges to societal cohesion and democracy. This article explores how education, guided by cosmopolitan principles, can address these divides by fostering empathy, promoting intercultural dialogue, and challenging exclusionary narratives. This article advances the concept of rooted cosmopolitanism by demonstrating how local cultural attachments can complement global ethical principles by balancing particularistic and universalistic values. Through examples of case studies conducted in Canada, Israel, and India, this article highlights the adaptability of cosmopolitan education in diverse sociopolitical contexts and illustrates how education can bridge divides, promote mutual respect, and foster unity in diversity. The practical strategies include integrating global and local perspectives into curricula, promoting experiential learning to engage with diversity, and equipping educators with cultural competence and anti-bias tools. While resistance to change and resource constraints persist, the findings underscore education’s transformative potential to reduce polarisation and cultivate inclusive, equitable communities. This calls for sustained efforts to embed rooted cosmopolitan principles into education, by providing a framework for bridging divides and preparing students to navigate an interconnected world.
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