I Am Aware of My Inconsistencies but Can Tolerate Them: The Effect of High Quality Listening on Speakers’ Attitude Ambivalence

Can perceived responsiveness, the extent to which an individual feels understood, validated, and cared for by close others, reduce prejudiced attitudes? We hypothesized that perceived responsiveness by meaningful other people would increase recipients’ intellectual humility and attitude ambivalence and that these changes would reduce prejudice. Five studies (total N = 3362), four of which were preregistered, manipulated perceived responsiveness by a specific person (Studies 1–3, 5) or measured the effects of perceived responsiveness by the closest social network of the recipient (Study 4). All studies supported the hypotheses. Specifically, Studies 1 and 2 found that perceived responsiveness increased intellectual humility and attitude ambivalence and reduced prejudice toward a group from a pre-determined list. Study 3 replicated these findings when participants freely chose the social group. In Study 4, perceived responsiveness from individuals’ closest social networks predicted the dependent variables a few days afterward, controlling for positive and negative affect and social desirability. Finally, in Study 5, we added a condition of positive social interaction to rule out the possibility that the prior findings were due to recalling an affectively positive experience. The effect of perceived responsiveness on prejudice reduction (i.e., increased attitude favorability toward the social group) was not moderated by attitude certainty (Study 2), anxious or avoidant attachment style (Study 2), or attitude morality (Study 3). This work suggests that fostering perceived responsiveness can serve as a strategy for mitigating prejudice and promoting more open-minded attitudes.

Listening is essential in shaping social interactions, relationships and communication. While listening research has generated significant insights on how speakers benefit from good listening, one fundamental question has been largely overlooked: how do people perceive listeners? This gap is crucial for understanding how perceptions of listeners impact relational dynamics. In three studies (two preregistered; total N = 1509), we assessed the attributes and behaviours associated with good and bad listeners, and whether the favourability of these attributes and behaviours impact downstream consequences. In Study 1, participants identified an acquaintance they judged as a good or bad listener. Good listeners were rated higher in positive listening attributes and behaviours, which mediated their perceived warmth, competence and values. Study 2 replicated this using a reverse correlation technique: one sample generated faces of a good or bad listener, which were then evaluated by a second, naïve sample. Consistent with Study 1, good listener faces were rated higher in positive listening attributes and behaviours, mediating perceptions of warmth, competence, humility and values. Study 3 extended Study 2 by showing that the effects were not due to a general positivity bias, demonstrating the significant interpersonal consequences of being perceived as a good or bad listener.