High-Quality Listening Supports Speakers’ Autonomy and Self-Esteem when Discussing Prejudice
Abstract
We examined how the experience of high-quality listening (attentive, empathic, and nonjudgmental) impacts speakers’ basic psychological needs and state self-esteem when discussing the difficult topic of a prejudiced attitude. Specifically, we hypothesized that when speakers discuss a prejudiced attitude with high-quality listeners, they experience higher autonomy, relatedness, and self-esteem than speakers who share their prejudiced attitudes while experiencing moderate listening. We predicted that autonomy needs satisfaction would mediate the effect of listening on speakers’ self-esteem even when relatedness, a well-documented predictor of self-esteem, is controlled for in mediation models. Two experiments that manipulated listening through in-person interactions with high-quality or moderate listeners supported these hypotheses. Theoretical and practical implications are discussed, with a focus on the role of experiencing high-quality listening for speakers’ state self-esteem during difficult conversations.
Perceived Responsiveness Increases Tolerance of Attitude Ambivalence and Enhances Intentions to Behave in an Open-Minded Manner
Guy Itzchakov, Harry T. Reis
Responsiveness
Can perceived responsiveness, the belief that meaningful others attend to and react supportively to a core defining feature of the self, shape the structure of attitudes? We predicted that perceived responsiveness fosters open-mindedness, which, in turn, allows people to be simultaneously aware of opposing evaluations of an attitude object. We also hypothesized that this process will result in behavior intentions to consider multiple perspectives about the topic. Furthermore, we predicted that perceived responsiveness will enable people to tolerate accessible opposing evaluations without feeling discomfort. We found consistent support for our hypotheses in four laboratory experiments (Studies 1–3, 5) and a diary study (Study 4). Moreover, we found that perceived responsiveness reduces the perception that one’s initial attitude is correct and valid. These findings indicate that attitude structure and behavior intentions can be changed by an interpersonal variable, unrelated to the attitude itself.
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Executive function deficits mediate the relationship between employees’ ADHD and job burnout
Yaara Turjeman-Levi, Guy Itzchakov and Batya Engel-Yeger
Organizational Behavior and Social Psychology
Adults with Attention-Deficit/Hyperactivity Disorder (ADHD) often face significant
deficits in executive function and adverse work-related outcomes. This study aimed to explore the
role of executive function deficits in job burnout of employees with ADHD. We hypothesized that
employees with ADHD, relative to employees without ADHD, will experience higher levels of job
burnout and deficits in executive function. We also hypothesized that the ADHD-job burnout
relationship would be mediated through executive function deficits, specifically by selfmanagement to time and self-organization/problem-solving. A field study with 171 employees
provided support for the research hypotheses and mediation model in which the employees’
ADHD-job burnout relationship was mediated through executive function deficits. Additional
mediation analyses indicated that the specific executive function of self-management to time and
self-organization/problem-solving mediated the effect of ADHD on job burnout and its facets.
Specifically, for physical fatigue, the mediation was realized through self-management to time,
and for emotional exhaustion and cognitive weariness, the mediation was significant through selforganization/problem-solving. The present findings shed light on the relevance of referring ADHD
among employees, their vulnerability to job burnout, and the role of executive function deficits in
job burnout of employees with ADHD.
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