Avoiding harm, benefits of interpersonal listening, and social equilibrium adjustment: An applied psychology approach to side effects of organizational interventions
Abstract
Creating positive change in the direction intended is the goal of organizational interventions. Watts et al. (2021) raise this issue of “side effects,” which include changes that are unintended and often in the opposite direction of the organizational intervention. With our expertise in applied psychology, military psychiatry/neuroscience, organizational behavior, and corporate safety, we argue for three additional factors for consideration: avoiding harm, the benefits of high-quality interpersonal listening, and a discussion of side effects as a natural part of the change process. We offer these as a means of extending the conversation begun by Watts et al.
Understanding and Cultivating Effective Listening: A Dialectical Theory of the Tensions Between Intuition and Behavior
F. K. Tia Moin, Guy Itzchakov, and Netta Weinstein
Listening
Abstract
High-quality listening is a multifaceted social behavior, and theories and research concerning listening and how to train people to listen are mixed in terms of listening definitions and recommendations. The current study canvassed lay practitioners’ understanding of optimal listening qualities and training, drawing on a wide range of listening training materials (N = 207) sourced from the World Wide Web. Thematic analysis results were
critically examined to systematically position praxis against our current understanding of
listening theories. Findings are presented as a “dialectical listening theory,” which posits
that at its core, listeners’ behaviors often exist in direct tension with their mindset or intuition. Furthermore, we posit that this tension is amplified when individuals are faced with
conversations that conflict with their perspectives or values, making learning to listen
challenging in practice. We conclude that high-quality listening requires direct recognition and strategic management of these tensions throughout the listening process and
make recommendations based on listening and cognitive theories to inform best practice
in listening training.
Keywords: listening; listening training; active listening; dual-processing
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Education toward cosmopolitanism as a pathway to reducing polarisation
Eli Vinokur, Avinoam Yomtovian, Guy Itzchakov
Organizational Behavior and Social Psychology
Polarisation poses significant challenges to societal cohesion and democracy. This article explores how education, guided by cosmopolitan principles, can address these divides by fostering empathy, promoting intercultural dialogue, and challenging exclusionary narratives. This article advances the concept of rooted cosmopolitanism by demonstrating how local cultural attachments can complement global ethical principles by balancing particularistic and universalistic values. Through examples of case studies conducted in Canada, Israel, and India, this article highlights the adaptability of cosmopolitan education in diverse sociopolitical contexts and illustrates how education can bridge divides, promote mutual respect, and foster unity in diversity. The practical strategies include integrating global and local perspectives into curricula, promoting experiential learning to engage with diversity, and equipping educators with cultural competence and anti-bias tools. While resistance to change and resource constraints persist, the findings underscore education’s transformative potential to reduce polarisation and cultivate inclusive, equitable communities. This calls for sustained efforts to embed rooted cosmopolitan principles into education, by providing a framework for bridging divides and preparing students to navigate an interconnected world.
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