The effects of listening on speaker and listener while talking about character strengths: an open science school-wide collaboration
Abstract
Listening is understood to be a foundational element in
practices that rely on effective conversations, but there is
a gap in our understanding of what the effects of highquality
listening are on both the speaker and listener.
This registered report addressed this gap by training one
group of participants to listen well as speakers discuss
their character strengths, allowing us to isolate the role
relational listening plays in strengths-based conversations.
Participants were paired and randomly assigned to a highquality
listening (experimental) or moderate-quality listening
(comparison) condition manipulated through a validated
video-based training. High-quality listening predicted a
more constructive relational experience; specifically, positivity
resonance. Intrapersonal experiences (perceived authenticity
and state anxiety) were not affected. Those who engaged
in high-quality listening expressed a behavioural intention
to continue listening, but condition did not predict a
behavioural intention for speakers to continue applying
character strengths. This is the first evidence of positivity
resonance as a shared outcome between both a speaker and listener when the listener conveys high-quality (as opposed to ‘everyday’) listening. These early
findings merit further study with stronger listening manipulations to explore the potential role
of listening within interpersonal communication, and inform the applied psychological sciences
(counselling, psychotherapy, coaching, organizational, education).
Listening and perceived responsiveness: Unveiling the significance and exploring crucial research endeavors
Guy Itzchakov and Harry T. Reis
Listening
Abstract
Listening and perceived responsiveness evoke a sense of
interpersonal connection that benefits individuals and groups
and is relevant to almost every field in Psychology, Management, Education, Communication, and Health, to name a few.
In this paper, we, researchers who have devoted their careers
to studying listening (first author) and perceived responsiveness (second author), address the necessity of integrating the
two constructs. Moreover, we offer several questions for future
research that we believe are crucial to produce a more profound and comprehensive understanding of this important
process. These research questions include empirical issues,
cross-cultural and inter-racial interactions, age differences, the
emergence of new technologies, and opportunities to bridge
political, ethnic, and social divides. By highlighting the undeniable impact of listening and perceived responsiveness on
interpersonal connection across diverse domains, we emphasize the need to integrate these constructs in future research.
Our proposed set of eight pivotal research questions is intended as a starting point for gaining a deeper and more holistic
understanding of this critical study area while building a strong
empirical foundation for interventions. By addressing these
questions, we can foster meaningful advances that have the
potential to bridge gaps, improve relationships, and enhance
the well-being of individuals and communities alike.
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Learning to listen: Downstream effects of listening training on employees' relatedness, burnout, and turnover intentions
Guy Itzchakov, Netta Weinstein, Arik Cheshin
Listening
The present work focuses on listening training as an example of a relational human resource practice that can improve human resource outcomes: Relatedness to colleagues, burnout, and turnover intentions. In two quasi-field experiments, employees were assigned to either a group listening training or a control condition. Both immediately after training and 3 weeks later, receiving listening training was shown to be linked to higher feelings of relatedness with colleagues, lower burnout, and lower turnover intentions. These findings suggest that listening training can be harnessed as a powerful human resource management tool to cultivate stronger relationships at work. The implications of Relational Coordination Theory, High-Quality Connections Theory, and Self-Determination Theory are discussed.
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