The effects of listening on speaker and listener while talking about character strengths: an open science school-wide collaboration
Abstract
Listening is understood to be a foundational element in
practices that rely on effective conversations, but there is
a gap in our understanding of what the effects of highquality
listening are on both the speaker and listener.
This registered report addressed this gap by training one
group of participants to listen well as speakers discuss
their character strengths, allowing us to isolate the role
relational listening plays in strengths-based conversations.
Participants were paired and randomly assigned to a highquality
listening (experimental) or moderate-quality listening
(comparison) condition manipulated through a validated
video-based training. High-quality listening predicted a
more constructive relational experience; specifically, positivity
resonance. Intrapersonal experiences (perceived authenticity
and state anxiety) were not affected. Those who engaged
in high-quality listening expressed a behavioural intention
to continue listening, but condition did not predict a
behavioural intention for speakers to continue applying
character strengths. This is the first evidence of positivity
resonance as a shared outcome between both a speaker and listener when the listener conveys high-quality (as opposed to ‘everyday’) listening. These early
findings merit further study with stronger listening manipulations to explore the potential role
of listening within interpersonal communication, and inform the applied psychological sciences
(counselling, psychotherapy, coaching, organizational, education).
How to foster perceived partner responsiveness: High-quality listening is key
Guy Itzchakov, Harry T. Reis, Netta Weinstein
Listening
Social psychologists have a longstanding interest in the mechanisms responsible for the beneficial effects of positive social connections. This article reviews and integrates two emerging but to this point disparate lines of work that focus on these mechanisms: high-quality listening and perceived partner responsiveness. We also review research investigating the downstream consequences of high-quality listening and perceived partner responsiveness: the how and why of understanding the process by which these downstream benefits are obtained. High-quality listening and perceived partner responsiveness, though not isomorphic, are related constructs in that they both incorporate several key interpersonal processes, such as understanding, positive regard, and expressions of caring for another person. We develop a theoretical model for representing how listening embodies one form of interactive behavior that can promote (or hinder) perceived partner responsiveness and its downstream affective, cognitive, and behavioral effects. Finally, we discuss our model’s implications for various social-psychological domains, such as social cognition, self-evaluation, constructive disagreements, and interpersonal relationships.
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Avoiding harm, benefits of interpersonal listening, and social equilibrium adjustment: An applied psychology approach to side effects of organizational interventions
Guy Itzchakov, Justin B. Keeler, Walter J. Sowden, Walter Slipetz, and Kent S. Faught
Listening
Creating positive change in the direction intended is the goal of organizational interventions.
Watts et al. (2021) raise this issue of “side effects,” which include changes that are unintended and often in the opposite direction of the organizational intervention. With our expertise in applied psychology, military psychiatry/neuroscience, organizational behavior, and corporate safety, we argue for three additional factors for consideration: avoiding harm, the benefits of high-quality interpersonal listening, and a discussion of side effects as a natural part of the change process. We offer these as a means of extending the conversation begun by Watts et al.
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