Feeling torn and fearing rue: Attitude ambivalence and anticipated regret as antecedents of biased information seeking
Abstract
Theoretical work on attitudinal ambivalence suggests that anticipated regret may play a role in causing
awareness of contradictions that subsequently induce a feeling of an evaluative conflict. In the present paper we empirically examined how the anticipation of regret relates to the association between the simultaneous pre-
sence of contradictory cognitions and emotions (objective ambivalence), and the evaluative conflict associated with it (subjective ambivalence), in the context of decision-making. Across three studies (Ns = 204,127,244), manipulating both objective ambivalence and regret, we consistently found that when a dichotomous ambiva-
lent choice had to be made, (objectively) ambivalent attitude holders for whom feelings of anticipated regret were made salient reported higher levels of subjective-attitude ambivalence than participants in the other
conditions. Moreover, in Studies 2 and 3 we found that the effect of anticipated regret on subjective ambivalence
had consequences on information processing. Specifically, anticipating regret made ambivalent participants
search for attitude-congruent information. This effect was mediated by the increase in subjective ambivalence. This work provides the first empirical evidence for the role of regret in the association between objective-and-
subjective attitude ambivalence, and its consequences.
I Am Aware of My Inconsistencies but Can Tolerate Them: The Effect of High Quality Listening on Speakers’ Attitude Ambivalence
Guy Itzchakov, Avraham N. Kluger, and Dotan R. Castro
Listening
We examined how listeners characterized by empathy and a non-judgmental approach affect speakers’ attitude structure. We hypothesized that high-quality listening decreases speakers’ social anxiety, which in turn reduces defensive processing. This reduction in defensive processing was hypothesized to result in an awareness of contradictions (increased objective-attitude ambivalence) and decreased attitude extremity. Moreover, we hypothesized that experiencing high-quality listening would enable speakers to tolerate contradictory responses, such that listening would attenuate the association between objective and subjective-attitude ambivalence. We obtained consistent support for our hypotheses across four laboratory experiments that manipulated listening experience in different ways on a range of attitude topics. The effects of listening on objective-attitude ambivalence were stronger for higher dispositional social anxiety and initial objective-attitude ambivalence (Study 4). Overall, the results suggest that speakers’ attitude structure can be changed by a heretofore unexplored interpersonal variable: merely providing high-quality listening.
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The effects of listening on speaker and listener while talking about character strengths: an open science school-wide collaboration
Tia Moin, Netta Weinstein, Guy Itzchakov, Amanda Branson, Beth Law, Lydia Yee, Emma Pape, Rebecca Y. M. Cheung, Anthony Haffey, Bhismadev Chakrabarti and Philip Beaman
Listening
Listening is understood to be a foundational element in
practices that rely on effective conversations, but there is
a gap in our understanding of what the effects of highquality
listening are on both the speaker and listener.
This registered report addressed this gap by training one
group of participants to listen well as speakers discuss
their character strengths, allowing us to isolate the role
relational listening plays in strengths-based conversations.
Participants were paired and randomly assigned to a highquality
listening (experimental) or moderate-quality listening
(comparison) condition manipulated through a validated
video-based training. High-quality listening predicted a
more constructive relational experience; specifically, positivity
resonance. Intrapersonal experiences (perceived authenticity
and state anxiety) were not affected. Those who engaged
in high-quality listening expressed a behavioural intention
to continue listening, but condition did not predict a
behavioural intention for speakers to continue applying
character strengths. This is the first evidence of positivity
resonance as a shared outcome between both a speaker and listener when the listener conveys high-quality (as opposed to ‘everyday’) listening. These early
findings merit further study with stronger listening manipulations to explore the potential role
of listening within interpersonal communication, and inform the applied psychological sciences
(counselling, psychotherapy, coaching, organizational, education).
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