Why listening well can make disagreements less damaging

Offering undivided attention and curiosity not only lowers the temperature of a conversation but can change its outcome

When you get involved in a heated disagreement, perhaps in favour of your political party or against a campaign you oppose, you probably feel a strong desire to show the other person that you are right and to change their mind. So, the most important thing is to make clear arguments, speak confidently, and steer the conversation, right? Well, not necessarily.

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