טלי חרותי-סובר

אף אחד לא נולד עם היכולת הזאת – אבל בעזרתה אפשר ליצור "שיפור בכל פרמטר"

"כשאני עושה מחקרי התערבות בארגונים בישראל אני מגלה שרוב האנשים חושבים שהם יודעים להקשיב", אומר החוקר ד"ר גיא יצחקוב מהחוג לשירותי אנוש באוניברסיטת חיפה. "זה קורה כי אנשים מתבלבלים בין המושגים 'מקשיב' ו'שומע'. אחרי כמה פגישות, הם באים אלי ואומרים 'להקשיב זה הרבה יותר קשה ממה שחשבתי', וגם 'אולי אני לא מקשיב טוב כל כך כפי שהנחתי בהתחלה'".

Source:
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https://www.themarker.com/career/2021-06-07/ty-article/.premium/0000017f-e5a6-da9b-a1ff-edefc0180000

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